Refund policy
Last Updated: 1 August 2026
Effective Date: 1 August 2026
This Refund & Cancellation Policy explains the rules applicable to subscriptions and paid services provided through AW Co-Pilot AI, a SaaS product of Ample Wings Overseas.
AMPLE WINGS® is a registered trademark of Ample Wings Overseas.
This policy should be read together with our Terms of Service, Privacy Policy, Data Deletion Policy, Security Policy and Acceptable Use Policy.
1. Nature of the Service
AW Co-Pilot AI is a digital SaaS platform. Subscription access is provided electronically through the user's account.
Standard AW Co-Pilot subscriptions therefore do not involve:
- Physical product shipment
- Physical delivery
- Shipping charges
Because the Service is digital and access may begin immediately after payment, refunds are subject to the conditions below.
2. Subscription Plans
AW Co-Pilot may offer different subscription plans, including:
- Start Up's Plan
- Entrepreneur's Plan
- Pro Business Plan
The applicable price, features, limits and additional charges are displayed on the pricing page at the time of purchase.
We may change plans, pricing or included features in accordance with our Terms of Service.
3. Subscription Cancellation
You may cancel your AW Co-Pilot subscription at any time through the available account functionality or by contacting:
Cancellation generally prevents the next subscription renewal.
Unless otherwise stated, cancellation does not automatically terminate access immediately. Your access may continue until the end of the current paid billing period.
4. Automatic Renewal
Where automatic renewal is enabled, your subscription may renew automatically at the end of each billing period.
You are responsible for cancelling the subscription before the next renewal date if you do not wish to continue.
We may send renewal-related communications where applicable.
5. Refunds for Subscription Fees
Because AW Co-Pilot is a digital service, subscription fees are generally non-refundable once the subscription period has started, except where:
- A refund is expressly approved by Ample Wings.
- We are unable to provide the purchased Service due to a material technical issue attributable to us.
- A refund is required by applicable law.
- The transaction was unauthorized or fraudulent, subject to verification.
- Another refund right is expressly provided at the time of purchase.
6. Refund Request Period
If you believe you are eligible for a refund, contact us at:
within 7 days of the relevant payment.
Your request should include:
- Registered account email
- Invoice/order number
- Payment date
- Subscription plan
- Reason for the refund request
Submitting a request does not automatically guarantee approval.
7. Duplicate Payments
If you are accidentally charged more than once for the same subscription or transaction, contact us.
After verification, the duplicate charge may be refunded to the original payment method.
8. Unauthorized Transactions
If you believe that your account was charged without authorization, notify us immediately at:
We may request information necessary to investigate the transaction.
Where appropriate, we may:
- Investigate the account.
- Verify the transaction.
- Suspend suspicious access.
- Revoke unauthorized marketplace connections.
- Process an eligible refund.
9. Technical Problems
If you cannot access a paid feature because of a technical problem, please contact support before requesting a refund.
Our team may first attempt to:
- Identify the issue.
- Restore access.
- Correct the configuration.
- Resolve the integration problem.
- Provide an alternative solution.
If we are unable to reasonably restore the purchased functionality, we may consider an appropriate refund or service credit depending on the circumstances.
10. Marketplace API Outages
AW Co-Pilot depends on third-party marketplace APIs for certain functionality.
Temporary problems caused by:
- Amazon API outages
- Flipkart API outages
- Shopify API outages
- Other marketplace outages
- Marketplace maintenance
- API rate limits
- Third-party authentication problems
- Third-party policy changes
do not automatically qualify for a refund.
We do not control third-party platforms or their APIs.
11. Marketplace Account Suspension
A marketplace may suspend, restrict or terminate a seller's account.
AW Co-Pilot subscription fees are generally not refundable solely because a third-party marketplace has suspended or restricted your account.
Examples include:
- Amazon seller suspension
- Marketplace listing restrictions
- Brand restrictions
- Product restrictions
- Marketplace account verification
- Marketplace API authorization removal
Users remain responsible for complying with marketplace policies.
12. Marketplace Approval
Payment for AW Co-Pilot does not guarantee:
- Amazon seller approval
- Amazon API approval
- Brand approval
- Product approval
- Marketplace onboarding
- Listing approval
- Advertising approval
- Marketplace account restoration
Failure to obtain marketplace approval does not automatically qualify for a refund.
13. AI Services and Usage-Based Charges
Certain AW Co-Pilot features may consume additional resources or incur usage-based charges.
Examples may include:
- AI product photoshoot
- AI image generation
- Listing generation
- Additional listing creation
- Other AI processing
- Additional service usage
Once a chargeable service has been successfully processed or delivered, the applicable usage charge may be non-refundable, except where required by law or where the service was not delivered due to a technical failure attributable to Ample Wings.
14. Additional Photoshoot & Listing Charges
Where your subscription includes additional charges for photoshoot or listing services, the applicable per-unit price will be displayed according to your plan.
For example, the applicable pricing may differ between:
- Start Up's Plan
- Entrepreneur's Plan
- Pro Business Plan
These charges are separate from the recurring subscription fee.
Once a photoshoot or listing service has been successfully completed, the associated usage charge is generally non-refundable.
15. Promotional Credits
Promotional credits, free credits, bonus usage and other promotional benefits:
- Have no cash value.
- Cannot normally be exchanged for cash.
- May expire.
- May be subject to promotional conditions.
- May be withdrawn where misuse or fraud is detected.
16. Free Trials
If we provide a free trial, the trial terms will be displayed when the trial is activated.
Unless otherwise stated:
- A free trial has no cash value.
- No refund is provided for unused trial time.
- Promotional access may be withdrawn for abuse or misuse.
If a free trial converts into a paid subscription, the applicable subscription cancellation and refund rules will apply.
17. Plan Upgrades
If you upgrade your subscription:
- The applicable upgrade amount may be charged immediately.
- Your new plan may become active immediately.
- The billing calculation may depend on the payment provider and billing system.
Any unused portion of your previous plan may be handled according to the billing mechanism displayed at checkout.
18. Plan Downgrades
If you downgrade your plan:
- The downgrade may take effect at the next billing cycle.
- Existing features may remain available until the end of the current paid period.
- Refunds for the difference between plans are generally not provided unless expressly stated.
19. Cancellation After Renewal
If you forget to cancel before an automatic renewal and the subscription renews, contact:
as soon as possible.
A refund is not guaranteed solely because a renewal was forgotten.
We may consider refund requests on a case-by-case basis, taking into account:
- Time since renewal
- Whether the account was used after renewal
- Usage of paid features
- Previous refund requests
- Payment history
- Applicable law
20. Account Termination for Policy Violations
If an account is suspended or terminated because of:
- Fraud
- Abuse
- Unauthorized marketplace access
- API abuse
- Illegal activity
- Violation of our Acceptable Use Policy
- Violation of our Terms of Service
unused subscription fees may not be refundable, except where required by applicable law.
21. Refund Method
Approved refunds will generally be processed using the original payment method used for the transaction.
We may not be able to issue refunds to an unrelated account or payment method.
22. Refund Processing Time
After a refund is approved, processing time may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Payment method
- Banking holidays
Ample Wings may initiate the refund promptly, but the time taken for the amount to appear in your account may be controlled by the payment provider or financial institution.
23. Taxes on Refunds
Where a refund is issued, applicable tax adjustments will be handled according to applicable law and the relevant transaction.
Where a tax invoice has already been issued, appropriate accounting or GST documentation may be required.
24. Non-Refundable Circumstances
Except where required by applicable law, refunds generally will not be provided solely because:
- You did not use the Service.
- You changed your mind after purchasing.
- You forgot to cancel.
- You did not configure the application.
- You did not connect a marketplace.
- Your marketplace rejected your application.
- Your marketplace account was suspended.
- Your products were rejected.
- You did not achieve expected sales.
- You did not achieve expected profits.
- You did not use all included features.
- You did not use your monthly allocation.
- A third-party marketplace temporarily experienced an outage.
25. Service Credits
Instead of a monetary refund, we may, at our discretion, provide:
- Service credits
- Additional subscription time
- Usage credits
- Other reasonable compensation
A service credit is not guaranteed and may depend on the circumstances of the issue.
26. Refund Abuse
We may reject or restrict refund requests where we reasonably believe there is:
- Fraud
- Payment abuse
- Repeated refund abuse
- Account manipulation
- Multiple-account abuse
- Unauthorized use
- Exploitation of promotional offers
We may also suspend accounts involved in fraudulent activity.
27. Data After Cancellation
Cancelling your subscription does not necessarily result in immediate deletion of all account information.
Data may be retained according to our:
Data Deletion Policy
This may be necessary for:
- Legal obligations
- Tax/accounting records
- Security
- Fraud prevention
- Dispute resolution
- Marketplace requirements
You may separately request deletion of eligible data.
28. Marketplace Data After Cancellation
Disconnecting or cancelling AW Co-Pilot does not automatically delete information held by third-party marketplaces.
For example, cancellation of AW Co-Pilot does not automatically delete information stored by:
- Amazon
- Flipkart
- Shopify
- eBay
- Etsy
- Myntra
- WooCommerce
- Meesho
Users may need to request deletion directly from the relevant marketplace where applicable.
29. Contact for Refund Requests
Refund & Billing Support
Email: support@amplewings.com
Phone / WhatsApp: +91 9318305286
Subject
Refund Request — AW Co-Pilot
Please include your:
- Registered email
- Invoice/order number
- Payment date
- Subscription plan
- Reason for request
30. Legal Rights
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any consumer or statutory rights that cannot legally be excluded or limited under applicable law.
Where mandatory law provides a refund or cancellation right, that right will apply notwithstanding this Policy.
31. Changes to This Policy
We may update this Refund & Cancellation Policy when:
- Subscription plans change.
- Pricing changes.
- Payment systems change.
- New services are introduced.
- Applicable laws change.
- Marketplace requirements change.
The updated version will be published with a revised Last Updated date.
32. Contact Information
Ample Wings Overseas
Address:
4/284, Subhash Nagar
New Delhi, West Delhi
Delhi – 110027
India
Support: support@amplewings.com
Sales: sales@amplewings.com
Phone / WhatsApp: +91 9318305286
AMPLE WINGS® is a registered trademark of Ample Wings Overseas.